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Troubleshooting: No Data in the CRM Section of the SmartPiXL Dashboard

If you're not seeing any data in the CRM section of your SmartPiXL dashboard, there are a few steps you can take to troubleshoot the issue. Follow this guide to ensure your pixel is properly installed and configured.

Step 1: Check if the SmartPiXL Pixel is Properly Installed

First, confirm that the SmartPiXL pixel is correctly installed on your website.

  1. Navigate to the webpage where the pixel is installed.
  2. Open the source code of the page:
    • On most browsers, you can right-click on the page and select View Page Source or press Ctrl + U (Windows) or Cmd + Option + U (Mac).
  3. In the source code, use the search function:
    • Press Ctrl + F (Windows) or Cmd + F (Mac) to open the search bar.
  4. Type "Smart.gif" into the search bar.
    • If the pixel is correctly installed, you should see this reference within the HTML code.

If you don't find Smart.gif, the pixel may not be installed correctly. You'll need to reinstall it before moving forward.

Step 2: Verify Domain Alignment in the SmartPiXL Dashboard

If the pixel is installed properly, the next step is to ensure that the domain in the SmartPiXL dashboard matches the domain where the pixel is installed.

  1. Log in to your SmartPiXL dashboard.
  2. Navigate to the PiXLs section and check the domain associated with the pixel.
  3. Make sure the domain listed matches the exact URL of the website where the pixel is embedded.

If the domains don't match, update the domain information in the dashboard to align with the correct site URL.

Step 3: Check the Geography Settings for the Pixel

If the pixel is installed and the domain is correct, the next step is to verify the geographic settings for your pixel.

  1. In the SmartPiXL dashboard, navigate to the PiXLs section.
  2. Select the Revise PiXL tab to review the geographic targeting.
  3. By default, SmartPiXL sets the pixel to track within a 30-mile radius of the business's zip code.
    • Ensure this setting aligns with your expected website traffic and audience targeting.
    • If your audience is outside of the default radius, adjust the geographic settings to broaden the coverage.

Step 4: Contact Support

If you’ve checked all the above and are still not seeing data in the CRM section, it’s time to reach out to support for further assistance.